Refund and cancellation policy
How cancellations and refunds work.
Last updated: 1 November 2026
1. Overview
We want you to be happy with our work. This policy explains how cancellations and refunds work. The written quote or agreement for your project may add to or replace parts of it.
2. Free items
Quotes and initial project discussions are provided without charge. Any paid discovery, pilot or demonstration is agreed in writing before it begins.
3. Cancelling before work starts
If you cancel before we begin work, we refund any payment you have made in full.
4. Cancelling during a project
Send us written notice by email. You pay for work completed up to the date of cancellation, plus any non-refundable third-party costs already incurred. If you have paid more than that, we refund the difference.
5. If the work does not match what was agreed
Tell us in writing as soon as you notice. We will first fix the problem at no extra cost. If we cannot deliver what was agreed, we refund the part of the price that relates to the undelivered work.
6. Non-refundable items
Domain registrations, hosting, third-party licences, plugins or themes bought for you, and advertising spend paid to platforms such as Google or Meta are non-refundable once paid, because they are paid to third parties.
7. Monthly services
For monthly services such as support, SEO, marketing and email campaigns, you can cancel with written notice. Cancellation takes effect at the end of the current billing period, and fees for a period that has already started are not refunded.
8. How to request a refund
Email sales@rayyansofthub.com with your name, the project and the reason. We acknowledge requests directly; we confirm the expected response time. Approved refunds are paid by the original payment method where possible.